How do I schedule an appointment?
You can call or email. You can call 844-984-7252 and dial “1” for Intake. You will speak to Couch Clarity’s Intake Coordinator and will be asked some questions regarding your reason for therapy, your availability for your first session, and whether or not you have insurance. If you reach Couch Clarity’s voicemail, you can leave your name and number and our Intake Coordinator will call you back within 24 hours or less. Or you can email us at intake@couchclarity.com and let us know that you are interested in scheduling a therapy session.
What is the first step? How do I begin therapy?
The first step is simply setting up your appointment. All we need you to do then is show up! Once you come in for your first Intake Session or click on our teletherapy link, our therapists will guide you the whole way.
Is there paperwork to fill out?
Yes. Prior to your first Intake Session you will have a few forms to fill out and sign that will be sent to you via email through our client portal.
How long does treatment take?
Duration of treatment depends on your reasons for seeking therapy. Some clients are in crisis with an issue that needs to be dealt with immediately and it can be resolved within a few sessions. Some come in for weekly tune-ups, where checking-in and discussing current daily issues related to family, friends, children, intimate relationships or work are ways for positive change for this type of client. Others will seek therapy during a big change in their life, for example, marriage, death, divorce, new baby, graduating, moving, new job, etc. Still others may come in monthly, as they are working on future goals and need someone to be accountable to in discussing their emotions and progress. The time frame varies from one client to another. At Couch Clarity, we start with where the client is at and work from there making decisions regarding the length of treatment. All clients are under no obligation to stay in therapy treatment for any determined amount of time, unless the treatment is court ordered.
What are your hours?
We have several therapists that work all different hours. We currently have a variety of therapists that cover 7 days a week, Monday through Sunday. We have staff available mornings, afternoons and evenings depending on the day of the week.
What is walk and talk therapy?
Walk and talk therapy is a type of therapy where you walk outside in nature with your therapist, usually on the Prairie Path or around Lake Glenview, for your session. Click on the “Services” tab above for more information on walk and talk.
Can you check my insurance benefits for me?
Our Client Benefit Supervisor can check your benefits before your first session after you give our Intake Coordinator the information during your Intake phone call or email. However, depending on the insurance plan, they may not allow a third party to call for eligibility on your behalf. Let us know what plan you have and we can guide you from there. We always highly recommend our clients also contact their insurance provider for benefits in addition to finding out our information.
Are your offices handicapped accessible?
Yes. There are no stairs to get into our office and there are no stairs within our office. There is an elevator at the Glenview location if you are unable to use the stairs to the second floor. If you need assistance getting into our offices, our staff would be more than happy to help you. Just let us know during your Intake call or in your email what your needs are and we will let you know if we can accommodate them.
What is your cancellation policy?
We require at least 24 hours notice of a cancellation or you will be charged a fee. Our Cancellation Policy will be given to you to sign prior to your Intake session.
