FAQ

How do I schedule an appointment?

You can call or email.  You can call 844-984-7252 and dial “1” for Intake.  You will speak to Couch Clarity’s Intake staff member and will be asked some questions regarding your reason for therapy, your availability for your first session, and whether or not you have insurance.  If you reach Couch Clarity’s voicemail, you will just need to leave your name and number and our Intake staff member will call you back within 24 hours or less.  Or you can email us at couchclarity@gmail.com and let us know that you are interested in scheduling a therapy session.

Can I set up a payment schedule?

We can determine the possibility of a payment schedule during your intake call and/or during your first session.

What is the first step? How do I begin therapy?

The first step is simply setting up your appointment.  All we need you to do then is show up!  Once you come in for your first Intake Session, our therapists will guide you the whole way.

Is there paperwork to fill out?

Yes, but we do not post our paperwork online because Couch Clarity therapists want to have the opportunity to explain it to our clients in person in case there are any questions.  During your first Intake Session you will have a few forms to fill out and sign.

How long does treatment take?

Duration of treatment depends on your reasons for seeking therapy.  Some clients are in crisis with an issue that needs to be dealt with immediately and it can be resolved within a few sessions.  Some come in for weekly tune-ups, where checking-in and discussing current daily issues related to family, friends, children, intimate relationships or work are ways for positive change for this type of client.  Others will seek therapy during a big change in their life, for example, marriage, death, divorce, new baby, graduating, moving, new job, etc. Still others may come in monthly, as they are working on future goals and need someone to be accountable to in discussing their emotions and progress.  The time frame varies from one client to another.  At Couch Clarity, we start with where the client is at and work from there making decisions regarding the length of treatment.  All clients are under no obligation to stay in therapy treatment for any determined amount of time, unless the treatment is court ordered.

What are your hours?

We have several therapists that work all different hours.  We currently have therapists on staff working Monday through Saturday.  We have staff available mornings, afternoons and evenings depending on the day of the week.

What is walk and talk therapy?

Walk and talk therapy is a type of therapy where you walk outside in nature with your therapist, usually on the Prairie Path, for your session.  Click on the “Services” tab above for more information on walk and talk.

Can you check my insurance benefits for me?

Yes.  Our Billing Manager can check your benefits before your first session if you give our Intake staff member the information during your Intake phone call or email.

Are your offices handicapped accessible?

Yes.  There are no stairs to get into our office and there are no stairs within our office.  If you need assistance getting into our offices, our staff would be more than happy to help you.  Just let us know during your Intake call or in your email what your needs are and we will let you know if we can accommodate them.

What is your cancellation policy?

We require less than 24 hours notice of a cancellation or you will be charged a fee.  Our Cancellation Policy will be discussed with you during your Intake session.

to schedule an intake appointment


844-984-7252


217 S. Villa Ave., Villa Park, IL 60181


couchclarity@gmail.com